Frequent questions

1- I have not received my purchase confirmation

The confirmation of your purchase comes immediately to the email that you leave us in contact with, be sure to check the Spam, unwanted or other tray of your email as it is possible that it will arrive there. In case of not being found, just let us know your full name and contact telephone number in any of our service channels to review it together.

2- Why does the confirmation reach the Spam, Junk or Others tray?

Your email security filters the emails you talk to the most often and the brand new ones tend to go to referral inboxes. So you can add us as a contact or simply check that our responses reach your main tray.

I already received my order number, now what do I do?

Once your order number is received, you just have to wait for our mail with the generation of the tracking number so that you can check the status of your order. Keep in mind that the generation is automatic and when you receive it, the Correos system may not yet be updated, so we ask you to try again in the next 5 business days. 28

I received my tracking number but no information appears or it appears as missing or missing.

As indicated in point 3, you received your tracking number that was generated automatically so it may not be updated on the official platform, so we share orientative search platforms to be able to consult the movement. We recommend starting the tracking within the following business days.

Where do you send my orders? We send them by USPS, if you want to track your order number you can do it www.usps.com

In your first search, information such as "pending deposit" "pre-registered" or others may appear, do not worry that it is the same that appears by default when created. You will be able to know more information about the delivery and / or estimate in the following business days.

Why haven't I received my order?

If we have confirmed your order # and tracking # it means that your order is in progress and we are respecting the established times. If you have doubts you can read our shipping section.

If we are outside the established deadlines, do not hesitate to let us know your concern with your order # to infomatcosmetics@gmail.com